Training - Webinars, Podcasts, Videos, Events
PODCAST: Shop Owner Forum Part 2 [THA 160 ]
Joining me with this second part Shop Owner Forum an ‘Ask The Shop Owner’ format is Maryann Croce from Maryann Croce, Croce Transmissions, Norwalk, CT and SmallBizVantage.com, Andy Bizub, Midwest Performance Cars, Chicago, Tony Tatich, TMT Complete Auto Service Center, Bremen, IN Episode Link The team answered questions ranging from sources for new customers, ARO…
PODCAST: In Search of Silver Bullets [RR 513]
Silver Bullets. We know them as fixes for diagnostic or for that matter any vehicle problem that provides a quick fix. My guest Scott Shotton says silver bullets can be used but asks you to test and prove first. Episode Link Scott Shotton is the owner of The Driveability Guys. Scott is also a mobile…
PODCAST: Service Advisor Role Play #5 [THA 159]
This Town Hall Academy was recorded at AAPEX 19 and includes three different scenarios. Each of my guests gets a chance to be the customer and the service adviser. With me are Jeremy O’Neal from Advisor Fix, Jayson Preston, Parts and Service Advisor Supervisor, Curt’s Service Inc., Oak Park, MI and Todd Zimmerman, from Dynamic…
PODCAST: Zero Dollar Customers [RR 511]
Let’s face it, Zero Dollar Customers can have a huge effect on a shop’s productivity. It also affect’s ROIs and a whole lot more. Having the right strategy and careful building of customer databases can get you to understand the behavior of these customers to your advantage. Episode Link This episode grants you access to…
PODCAST: Ask the Shop Owner [THA 158 ]
Get ready to be engaged in this open forum, where anything goes. This panel is answering questions that have been sent in or provided over the Zoom webinar platform or off of Facebook … Keep in mind we record this live Academy and repurpose each Thursday for you. I thank my panel for being ‘on…
PODCAST: Kustom Restoration School [RR 509]
Aftermarket Ecosystem We are going to dive into the world of custom cars and the workshops behind it. Introducing Kustom Built Cars, a hands-on training to the younger generation. Its goals is to teach and restore cars so that in 20 years, that same car still looks new. Episode Link I am with Jack Weaver,…
How to Reply to: "I can buy that part for less online!" – VIDEO 2 Minutes
PODCAST: Localize National Training [THA 156]
This THA was recorded LIVE while at the ASA Colorado Summit 2020in Denver. We were in the lobby of Lincoln tech. I believe you’ll be able to relate to much of the discussion we had on training. My biggest take-a-way is three words spoken by Phil Carpenter. He said ‘Training Is Maintenance’. Let that sink…
PODCAST: Don’t Get Over-focused on KPI’s. Put the Customer at The Center
At AAPEX 2019 I had the pleasure to interview Ken Christie and Mark Higgins of BM Performance Center at Willaimstown, Victoria, Australia. For those new to the show, Ken is the Chief Financial Officer of the Australian Bank while Mark is the Co-Owner, with Ken of BM Performance Centre and is a BMW Mastertech. Both…
PODCAST: Are You Selling Tires? [THA 155 ]
Many of you do not do tires. Some do it only if asked by the customer. Some, as two of my guests, have about 50% of their volume in rubber. Link to the episode HERE. The goal of this audio workshop is to set up opportunities and challenges for you to re-think your commitment to…