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Implementing Price Increases
Implementing Price Increases Over the years I have seen hundreds, if not thousands of shop owners do irreparable damage to their businesses. This damage occurs when they are mesmerized by the management trainers or consultants who tell them that they can solve all of their problems by raising their prices. At first they are pleasantly…
Succession Planning Discussion – Video
Shop Owner Interview – Kevin Donohoe – Pacific Motor Service
Shop Owner Interview with Kevin Donohoe – Pacific Motor Service Listen to the interview: https://remarkableresults.biz/e143/ #shopownerinterviews
Using the PEST Analysis Method in Automotive Repair
PEST is an acronym that stands for Political, Environmental, Social and Technological. A PEST analysis is a method used to analyze these factors and how they impact the environment in which a business operates. Taking the time to perform this analysis will provide a perspective that allows an auto repair business to be more successful.…
Pricing Repairs and Services Correctly
Pricing and Your Auto Repair Business There’s no doubt that pricing is one of the most misunderstood elements of business. There’s not only a lot of bad information out there, but with these tough economic times, there’s a lot of uncertainty as well. So what I decided to do with this article is break the…
8 Keys to Selling Auto Service
8 Keys to Selling Auto Service 1. Know your customers’ buying habits. You’ll need to know your customers’ buying habits as well as their service histories. You should always request your first-time customers’ service records, and should ask them about their service histories verbally as well. This information can be extremely helpful during any sales…
Achieving Continuous Growth in Automotive Repair
Continuous growth can be achieved through continuous improvement. This is true in any business. Continuous improvement rests on understanding the marketplace, knowing competitor’s strengths and weaknesses and honestly assessing your own strengths and weaknesses. Strengths and weaknesses are determined by customer perception. And customer perception of performance is based on their definition of value. Following…
Pricing, Ethics and the Reputation of Your Business
Pricing, Ethics and the Reputation of Your Business At Elite we know that once someone comes into your shop, you’ll do everything you can to generate a happy customer, and make a fair profit. Unfortunately, some customers will put you to the test when it comes to the prices you charge. They’ll tell you they…
Why Good Businesses Fail
Two minute video – excellent point Click here to view #autoshopmanagement
8 Important Tools Every Service Advisor Needs in Their Toolbox
8 Important Tools Every Service Advisor Needs in Their Toolbox As is true with the top techs, the top service advisors in America need a number of tools in order to succeed. Here’s a list of important tools you can provide to your advisors that will help them maximize sales, customer satisfaction and your shop’s…