Shop Management Articles
Dive a bit deeper into topics that impact your day-to-day operations and your bottom line.
What Quality Employees Really Want
We recently ran a survey asking for input in what quality employees really want, asking managers to survey their own valued employees and choose from a list ten things that were most important about a job.
Which Are “on-the-Clock” Services at Your Shop?
Recently in a survey we asked our users to check all that applied to this question: Other than when performing the actual repair or service, during which of the following are the techs at your shop normally punched (clocked) onto the vehicle?
Knowing Your Workers: Leadership and Authority
One of the most important things to any manager, in terms of handling employees, is understanding how those employees view authority and react to it.
Knowing Your Workers: Generation X/Millennial Dynamics
One of the largest differences between the Millennials and Generation X is the level of supervision they are used to and feel comfortable with.
Knowing Your Workers: Baby Boomer/Millennial Worker Dynamics
The dynamic that exists between the oldest and the youngest of the generations currently in the workplace, the Boomers and their children, the Millennials, has interesting stresses built in because of the ways they were raised.
Knowing Your Workers: the Millennials
If your organization has or is looking to attract Millennial workers, it’s important to keep their communication style, their values, and what motivates them in mind so that you can both tailor a rewards system that works and minimize conflict between generations.
Knowing Your Workers: Baby Boomer/Generation X Worker Dynamics
Since most manager/employee conflicts center around expectations of work performance, scheduling, creating rewards, and styles of communication, it’s easy to see that understanding what will make workers in the Baby Boomer and Generation X generations work harder or more efficiently is essential to good management.
Knowing Your Workers: Generation X
The oldest members of the generation that follows the Baby Boomers are now in their fifties, which means Generation X makes up your seasoned workers and your current or upcoming managers.
Why Your Shop Should Implement a Cell Phone Policy
One of the issues that can easily create tension in an auto repair shop is that of cell phones and other electronic devices. How does you handle the “cell phone problem?”
Women Workers in the Auto Repair Industry
Yesterday’s mechanics are today’s technicians, and this is work that men and women workers can do. What’s more, it’s better paid work than many other jobs, so a growing number of women are attracted to this field, and more of them are becoming auto technicians.