Shop Management Articles
Dive a bit deeper into topics that impact your day-to-day operations and your bottom line.
Does Your Auto Repair Shop Send out a Print Newsletter?
If you want to reach your older customers or you want to flesh out the human side of your business in your customers’ minds, a newsletter is a good way to accomplish that.
Avoiding Red-flag Behaviors at Your Auto Repair Shop
It’s important to avoid any red-flag behaviors that will cause a customer’s doubt and distrust to surface. What kinds of behaviors are these?
How Does Your Shop Handle Phone Customers?
The goal for telephone customer service is not to answer questions, it’s to convert those questions into actual customers who will drive their vehicles to your auto shop for service or repairs.
Does Your Auto Shop Use Solvents or Aqueous Cleaners?
On any sample checklist of requirements for auto shop monitoring, a large focus is given to the storage and removal of waste byproducts such as gasoline, waste oil, antifreeze, and solvents.
Summer Scheduling in Your Auto Shop
Auto repair shop management can be challenging in summer. Despite the fact that there’s more work to do, your employees will want to take time off like everyone else to travel and spend time with family and friends. How does your company handle scheduling challenges when things get hectic?
Your Social Media Should be Social
For social media to work right, your company has to be social. As the saying goes, “Nothing attracts a crowd like a crowd.” You want your customer base to not only be aware of your business, but also intrigued or otherwise interested in it.
Automotive Service Advisor Training
Many auto shop managers would like to know how they go about training service advisors to be more effective at their jobs so they can increase business and make sure that their customers are investing in repairs that will keep their cars safer and on the road longer.
What is the Value of an Auto Repair Shop 20 Group?
Many managers have found that joining an automotive peer management group is a way to both help and be helped by people who share the same challenges.
Using Cost Justification to Sell Automotive Maintenance
While some customers will be extremely familiar with the recommendations for fluid and parts replacements in their vehicles’ owners manuals, most of them will not. Therefore, it’s important for your staff to not only be aware of cost justification but able to explain it in ways that people can understand.
Motivating your Service Technicians to Increase Profitability
How is a good auto shop manager supposed to motivate mechanics so they work in a way that benefits the business?