[kal]

Hi, I’m new to this forum. I’ve been a tech for about 30 years and have had to deal with many intermittent issues, many of which cannot be initially verified in the service drive. We are a Honda dealership. If a vehicle shows up with an intermittent problem that cannot be duplicated in a reasonable amount of time we ask the customer to bring back their vehicle when/if the issue becomes more frequent. I personally will not charge the customer in this situation, which is a loss to me being a flat-rate tech. if the vehicle is still covered under the factory warranty we will not even attempt to diagnose or repair a problem if it cannot be verified. We have no experienced hourly-paid techs that can afford to spend all day attempting to duplicate an intermittent issue. Saying that, I recently requested a new position as a self-described service co-ordinater, and the owner agreed to implement it. Our new dealership construction is just about complete and my new job starts the day we move in. It is to be a salary position and one of my duties would include dealing with very intermittent vehicle issues, amongst a whole slew of other service related duties. I will report back on how this change works out for myself and the shop as a whole.