[jrg]

Seems to be only the bottom feeders.. Which allows us to better take care of our good customers.

Some of the bottom feeders are pretty entertaining…. We had one we failed for a check engine light, wheel bearing(hub assembly) and a rust hole in the rocker panel. $25 He fixed the bearing, rust hole and returned for safety $25, he had 60 days for the check engine light. He returned after the 60 days with with the check engine light fixed (replacement O2 sensor) $25 more but the state’s machine required the vehicle to be inspected for safety again (over the allowed time). Up on the lift for safety again. Found a broken sway bar on the front, did pass emission. He replaced the sway bar and returned $25 more.

The majority of the no returns are DIY’s.

We’re right up front with the re-inspection fee. Our good customers have no problem with it. They know the state hits us each time and my staff needs to be paid for their time.

Judging by our numbers it’s working just fine

[jrg]

We charge a $25 fee for re-inspection of safety and/or emission if the owner has repairs performed else where and returns to us for the re-inspection.