[R C]

We use Complete Auto Reports as a mobile system for the team members, that transitions the check-ins into the invoice.  The system needs some improvements with parts vendors integrations, but it’s a pretty good process that allows for a fair amount of mobility in comparison to what’s out there.

You can open a service request from your phone for any existing customer in less than 30 seconds as you do the walk around.  Photograph or record any findings and take customer notes on the check in screen.

That then transfers to anything instantaneously.

*disclaimer* That platform was started at our service facility.  Our business has completely changed for the better in the last 4 years through its implementation.