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  • gmjauto

    Member
    May 21, 2012 at 6:14 pm in reply to: Firing a Customer

    We have had to fire a customer. Every time the man would come in he

    would be a grump. If he had a complaint we would bend over backwards

    to try and make him happy, whether it was a legitimate complaint or

    not, and it happened every time he was here, no matter what services

    we performed. I finally decided that he was the type of person you

    would never be able to please and he was hoping to get all his

    services for free. The last time he was in I apologized again for

    something he was unhappy about and told him that since he did not seem

    to be happy with our services that maybe it was time for him to find

    somewhere else to go. He was totally shocked and stuttered and

    stammered about being happy with our services but he left and we have

    not seen him again since. I don’t miss him at all, I hope he is

    making one of our competitors very happy.

  • gmjauto

    Member
    July 19, 2011 at 3:50 pm in reply to: Networking

    I would be interested. We are in a small town too, and “competition” doesn’t always like to share ideas/tips. I am not sure about doing conference calls due to scheduling issues, but emails sound good!

    Thanks

    gmjauto@yahoo.com

  • gmjauto

    Member
    May 16, 2011 at 5:33 pm in reply to: r134a cost

    i just got mine from Airgas Refrigerants for 201.00 a keg, with no shipping charges. I checked all over and that was the cheapest I found. I talked to a guy named Alan. The phone is 718-392-8002

    Hope this helps!