garymm
Forum Replies Created
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We have our techs place the old window sticker on the RO. Gives us a good ideal of who looked at the car last. There’s always good information in things people throw away. Watch any police show on TV.
Our biggest competitor is always ourselves. Did we take care of the customer correctly, handle their complaints, present a well thought out estimate? Or just throw some things at them and hope they buy. I pay attention to what shops around me do on-line (reviews/web site), but I can’t control what they do. I concentrate on continuous improvement in my shop.
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Interesting thought. A hotel room is a perishable item. Auto repair not so much. What does the extra $20 get the customer? A faster repair or maintenance? Done while you wait may still take til 5 pm. What if you find addition work that’s needed? Does the $20 come off the board and you keep the car until the next day? Does the customer think you are rushing their car through the shop for the extra $20 and quality goes down? I’m playing devil’s advocate here. I like the concept of making more money.
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The PC (DVD) based Manage will not be supported much longer by Alldata. The only available POS will be on-line from Alldata. We’ve used Manage Elite for 10 years. We’re looking at options now.
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We use Quickbooks. CPA files tax return.
