[carlosabucco]

We have the same set up as you mentioned. We’re in Toronto Canada. We’ve done this due to pay structure and to maintain proper GP% & $$ 

Multiple labour rates and a process of allocating work to the shop based on skill and task. 

Rates 99.50 / 115.00 / 125.99

Skill in Shop junior apprentice – Lof’s, Tires and mentored under shop foreman for improving his inspection skills. Senior apprentice gets fluid flushes, general repairs easy, mentored under 2 in command technician. Then there is licensed General tech for all repairs and Lead foreman for all diagnostics and complicated work. 

Work dispatched to apprentices for the LOf’s and inspections and they feed the 2 techs in an ideal day. 

Wages vary depending on which person handles file.  All job tracked electronically. Were hourly and salray in our shop.

I feel 1 flat rate tech doing the job start to finish can not compete in the cost came the dealer and lube shops are playing. 

[carlosabucco]

Morning,

Top 10 procedures should focus on most critical aspects of the bsuiness that if someone or somthing was to happen a fill in could follow the procedure.

1) RO write up from greeting customer, taking information all the way through to closing the ro. That a big one. If your advisor quit tomorrow what would you do essentially?

2) core safety issues – internet down, hydro, fire, accident (heart attck of employee) , hurt due to equipment, power failure, oil spills – environmental issues

3) jod descriptions – what are you responsible for and what are there dutires in the company. Prevents any HR related issues down the road.

These have way more then 10 itmes in the,

Added to this SOP WRITTEN are a thing onf the past really. Max 10 minute you tube videos are ideal. get a really good HD camera and film the SOP item. Easy to reference in the futire and easy to digest for employees.

carlo sabucco