We are open 9 till 2 and rotate my B techs 2 on each saturday and the helper comes in to learn some when we are less hectic. I also buy lunch for the guys (usually pizza) and any customers that want to come by and shoot the bull.
We tie up our loose ends and schedule work for the week. Focus is on service for customers that work all week and need to get in on the weekend.
We do a lot of used car repair for local dealers at our fleet rate and it has worked out very well for us. They are usually not in a hurry and because it is the fleet rate they never haggle price. It has worked out to be about 5% of our work.
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