[Frank]

Do you clock the techs time to see what kind of work they are slower on. Major repairs here are promised a week or two out to allow for the better paying work to get done.

Do you used good time guides, or do you figure a job should take (x) or cost (x), What is you labor gross profit, should be about 60-70%, what is your parts gross profit, should be 55-65%. if theses numbers are not in line you will never be profitable –

I had a friend that owned a shop who refused to charge the customer more than list price for parts for fear of them thinking they would feel ripped off- they eventually ran out of money and closed.

[Frank]

got it, love it

[Frank]

Yes, I agree – free inspection

I get to see the car every three months, customer is required to perform all factory recommended maintenance -with me – I look over the car and make recommendations to prevent breakdowns, they do the work with me-

(every six months is rotate and balance, every six months or 6k miles synthetic oil change, every 3months 3k conventional oil change) Miss an inspection or have it or maintenance work done elsewhere and repairs revert to standard warranty (ours is 3 years or 36k mikes on new parts)

Extended warranty company’s require the customer to maintain the vehicle.

They do the maintenance and repairs with us to maintain the warranty – we do the free inspections every three months

I’m going to have my attorney look over the magnuson moss warranty act.

[Frank]

It could work if you had a well written set of conditions. Like:

only the current owner, non transferable. Must bring in every 3 months for inspection (now you can pre- book appointments. Must maintain the car as per factory recommendations. Must perform all recommended maintenance and repairs with you, not valid if any repair or maintenance work done else where with out approval from you (out of town) and so on.

Could help fill the bays. No more cheap parts, only the best go on cars now. I like it.

[Frank]

labor gross profit should be around 70%

If you pay tech $25.00 per hour, divide by .30

or $83.35

It wont be enough if techs are not efficient (billing 8-10 hours a day)

[Frank]

you should never use PVC, it will break at some point, copper works well easy to install and the aluminum line with quick connect look cool, but pricey.