Home » Matt Fanslow

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  • Matt Fanslow

    Member
    August 31, 2016 at 12:48 pm in reply to: What do Techs REALLY Think?

    Hmpf…

    Sounds like an idiot.

  • Matt Fanslow

    Member
    June 29, 2016 at 1:37 pm in reply to: Dealer Level Diagnostics

    I have a WT.  

    Depending on what level you wish to service these vehicles at, I wouldn’t recommend it.  

    BMW OE level is a no brainer.  Maybe not going ISPI, but using a legit ICOMABC and ISTA/D & ISTA/P.

    M-B…well…the only way to totally cover your arse is Xentry.  

    From there it just depends on what level you wish to service the vehicles and how much time you want to spend jumping through hoops and finding all the back-doors to service at near OE level.

  • Matt Fanslow

    Member
    June 15, 2016 at 3:47 pm in reply to: service writer pay

    If he/she doesn’t want to work on commission, then perhaps he/she simply doesn’t want his/her best interest to directly conflict with the client’s best interest.

    Oh wait…you’ll probably have provisions for that since if he/she would do that they’d be penalized and/or dismissed.

    If he/she is being paid to do a task, he/she should be working their hardest and best with no carrots dangled.  If not, they can go not-work elsewhere.

    Commission is just a way to relieve the duty of leadership.

    Don’t get me wrong, I see the flip-side.  No commission, production drops.  Commission everyone and production increases.  Still doesn’t justify it.

    We give bi-annual raises; permanent pay raises.  They have to earn them.  Many times, they don’t get a raise, and they know why.

    Pay your people as much as you can afford.  Base it off what they produce, but don’t forget what obstacles you may be creating that prevent them from producing as much as they could (meaning, why punish them for your ineptitude, punish yourself).