Members - Automotive Management Network

Home » Gus Swensen

Forum Replies Created

Gus Swensen

Member
October 14, 2013 at 1:51 pm in reply to: Survey – Labor Charges

I have 2 hourly rates. One for everyone and one slightly less for fleet customers with 10 or more vehicles. We use Alldata rates + about 20% X our hourly rate.
Gus Swensen

Member
August 5, 2013 at 4:29 pm in reply to: Looking for a low $ management software program

I have been using Invomax since 1996 (I think). It was DOS then. The transition to windows was a mess but it seems to be stable now. I own my software. The Tech support is 75.00 per quarter I think. They actually take control of your computer and fix any problems that you may have remotely.
Gus Swensen

Member
August 5, 2013 at 4:17 pm in reply to: Customer questions labor charges – WWYD?

Jmazur has the perfect response. But this is not a perfect world and most customers still will think the worst. Better to have them leave the car and call them later or just let them rest and enjoy your waiting area until the proper amount of hours have passed.

Gus
Gus Swensen

Member
August 5, 2013 at 3:40 pm in reply to: Used car sales?

I am giving it a try. But you know you will be married to the car from now on. And since you own a shop the owner will expect free or cheap repairs..

Gus