Guest Posts
A Shop Owner’s Guide to Customer Care Calls
A Shop Owner’s Guide to Customer Care Calls We all know the importance of customer follow-up calls, and although there is no one procedure that works for everyone, here are 5 considerations that the top shop owners in America have found to be most critical to obtaining the valuable customer feedback your shop needs. #1.…
Making a Great 1st Impression | Bill Haas | Tip – VIDEO 6 Minutes
Increasing Your Shop’s Customer Satisfaction Through Texts – VIDEO 2 Minutes
Where to Advertise Jobs for Automotive Technicians
Where to Advertise Jobs for Automotive Technicians The industry-wide shortage of diesel and automotive technicians has shops in a never-ending battle to find and recruit qualified techs. The U.S. Bureau of Labor Statistics estimates an average of 76,000 technicians are needed each year to replace those who are retiring or leaving the industry. As qualified…
PODCAST: Overcoming Debt
A big problem for many service professionals is learning how to manage cash flow. The cash in the bank isn’t there for spending. It is generated by sales and the gross margin dollars that are earned on those sales is used to pay expenses. The remainder is profit. If cash is spent before allocations then…
PODCAST: Will You Be at the Forefront of Technology?
Joe Register, Vice-President Emerging Technologies at Auto Care. Joe has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. You owe it to yourself to listen to Joe’s previous two episodes 381 and 442. Episode link here. This episode shows you that there is no hiding…
Key Tips for How To Bring In More Customers To Your Car Repair Shop
Key Tips for How To Bring In More Customers To Your Car Repair Shop Car maintenance is an integral part of a lot of consumers and isn’t solely for people who have malfunctioning parts that need rechecking, or for those who need periodic car maintenance. Sometimes, enthusiasts and car fans all over the world can flock…
Get That Security Up to Date
Let’s take some time to talk about the security measures for your business. Now you might be thinking, why does my business need to think about this? Why is someone who does financial work feel the need to talk to me about my security measures? I hate technology, its the bane of my existence, can…
Auto-Repair Shop Marketing: 4 Resources Customers use to find Auto Repair Shops
Have you ever wondered how random customers enter your repair shop? By random of course, we mean people that don’t seem to be from the area and don’t have a friend or family member that recommended your shop to them. Well, don’t consider it luck because there are tons of sources utilized by people to…
PODCAST: Warren Parr – Learning and Innovating With a PicoScope Club
My guest today is Warren Parr, owner of Complete Car Care in Fresno, CA. He is an advisor at a Junior College Automotive Program and is involved in 6 different high schools. In this episode, Warren talks about the Pico Club. It is a monthly club of shop owners and technicians that share PicoScope case…