Guest Posts
PODCAST: Are You Paying for Training? The Right Thing To Do [THA 162]
If you need to be convinced to pay for your technician training you have come to the perfect episode. My guests today are Tyler Hubbard, Owner, I-70 Auto Service, Kansas City, MO, Keith Williamson, Williamson’s Repair & Tire, Bondurant, IA and John Long, Partner, Schertz Auto Service, Schertz, TX Episode Link These guys nailed the…
PODCAST: Stop Being Afraid with Bryan Gossel – AUDIO 30 Minutes
Being afraid constrains you from achieving your goals. It hinders your growth and ability to expand with broadened horizons. We all fear failure but we must also learn that without failure there is no success. Episode Link In this episode I am with Bryan Gossel of BG Automotive, Fort Collins, CO. In this interview, Bryan…
Digital Vehicle Inspections: Your Auto Repair Shop’s Marketing Secret Weapon
If your shop is considering, or has already invested in Digital Vehicle Inspection (DVI) technology, you clearly understand the tremendous value and benefits that DVI provides. However, the vast majority of the general public does not understand what it is or how it benefits them. After speaking to several shop owners who conveyed to me…
PODCAST: Insurance Coverage Review – Part 1 [THA 161] – VIDEO 45 Minutes
Many don’t understand insurance, some feel they are over-insured, some underinsured. When, it is too late, and you have a claim, that is when you learn about coverages. This episode will go a long way to help you comprehend. Episode Link I’m with Bambi Crozier, Car Clinic in Lowell, AR, Kim Aurenheimer, CS Automotive, Brentwood,…
Keeping Business and Personal Finances Separate
Let’s talk briefly about a business best practice that I’ve encountered numerous times… keeping business and personal finances separate. There are some serious consequences but more importantly, there are some fantastic benefits of following this best practice. I don’t think a single one of us started a business to have it run us into the…
Job Applications You Might be Missing – Tech Recruiting Tip – VIDEO 2 Minutes
PODCAST: Shop Owner Forum Part 2 [THA 160 ]
Joining me with this second part Shop Owner Forum an ‘Ask The Shop Owner’ format is Maryann Croce from Maryann Croce, Croce Transmissions, Norwalk, CT and SmallBizVantage.com, Andy Bizub, Midwest Performance Cars, Chicago, Tony Tatich, TMT Complete Auto Service Center, Bremen, IN Episode Link The team answered questions ranging from sources for new customers, ARO…
How to Retain Your Technicians
How to Retain Your Technicians Hiring technicians is a pain point every shop and dealership is struggling with today. And after putting all the time, money, and effort into finding and hiring a qualified technician, the last thing any shop owner or manager wants is to lose them. The loss of a technician is expensive…
PODCAST: In Search of Silver Bullets [RR 513]
Silver Bullets. We know them as fixes for diagnostic or for that matter any vehicle problem that provides a quick fix. My guest Scott Shotton says silver bullets can be used but asks you to test and prove first. Episode Link Scott Shotton is the owner of The Driveability Guys. Scott is also a mobile…
PODCAST: Service Advisor Role Play #5 [THA 159]
This Town Hall Academy was recorded at AAPEX 19 and includes three different scenarios. Each of my guests gets a chance to be the customer and the service adviser. With me are Jeremy O’Neal from Advisor Fix, Jayson Preston, Parts and Service Advisor Supervisor, Curt’s Service Inc., Oak Park, MI and Todd Zimmerman, from Dynamic…