Guest Posts
PODCAST: AMi's New President Chuck Searles – Looking Ahead with Chuck Searles
Audio Link I’m with Chuck Searles, the new president of AMI. I know many of you have your industry credentials from AMi, not only in collision but in mechanical. If you are not aware there are certifications and designations offered to the industry for management and service training. You may have your AAM designation, the…
The Other Side of the Counter – VIDEO 2 Minutes
It Can Pay to be the Slowest Guy in the Room – VIDEO Episode 102920 – Jeff Cowan
PODCAST: Coaches Lab: Why Employees Leave [THA 195]
Audio Link You are about to embark on a brainstorming session with three of our aftermarket’s excellent business coaches that have a strong leaning toward people and culture. As you’ve learned throughout the last 194 episodes picking a panel and getting them to mesh seems to be a strength of mine and this one nailed…
PODCAST: Dave Kusa – 20 Questions in 30 Minutes
Welcome to another episode of 20 Questions in 30 Minutes. This format offers a quick, in-depth and on-point conversation like no other. You’ll hear from shop owner Dave Kusa from Autotrend Diagnostics, San Francisco, CA. Episode Link He talks about the impact of technology on his business, building a strong business culture, and getting training…
The TOP DIY Bookkeeping Mistakes Shop Owners Make… and How To Avoid them
First off, we encourage you to add a professional bookkeeper to your team. However, sometimes that’s just not an option so here are some tips and a sample checklist should you decide to “Do Bookkeeping Yourself”. The goal of this post is to show you how to avoid costly mistakes in your books. These mistakes…
Direct Mail – How To Avoid The Bottom Feeders
AUTO REPAIR SHOPS & “THE BOTTOM FEEDER” CUSTOMER I have the opportunity to speak with auto repair shop owners across the country about how direct mail can play an important role in their shop’s multi-channel marketing strategy. One statement that I consistently hear from most of these owners is, “I don’t want the bottom…
PODCAST: Auto Repair in the Decade of the Eighties [THA 194]
Welcome to another trip down memory lane and a flashback to the decade of the 1980s. My guests recall that the new tech that came out in the decade was learned through trial by fire and carburetors could be diagnosed with your ears. A fun time where the music was made by hair groups…. what…
PODCAST: Apprentice Stories [THA 193]
In your circles do you find that the discussion is trending toward finding top talent? All aspects from networking, writing great ads, improving hiring systems and improving your business culture is credited to finding and keeping top talent. How much success are you having finding great talent out of the available pool? I believe the…
The Right to Repair Law – Don’t Let Vehicle Manufacturers Move the Goalposts
Moving the goalposts is a sports metaphor that means to change how a goal can be scored while the game is still in progress to give one side an advantage or disadvantage. Vehicle manufacturers are seeking to move the goalposts placing consumers and independent repair facilities at a disadvantage by lobbying against the Right to Repair…