Guest Posts
PODCAST: Creating The Environment for Shop Efficiency [THA 201] – VIDEO 45 Min.
There are a lot of variables when we talk about shop efficiency. There is culture, environment, leadership, and more. There is no single formula that can solve shop efficiency. But if there are the right guidelines, our panel today, certainly has the answers. A big fat thank you to Chris Monroe, Joe Marconi, and Kevin…
Annual Reports – How 2020 Was And How To Prepare For 2021
With the end of 2020 fast approaching, we’re going to look at annual financial reports. Your shop’s financial report is being prepared and there are some steps for you to take. There are also steps you can take to prepare for a solid start to the new year. The content of this blog comes from…
PODCAST: A Blessing in Disguise From My Biggest Mistake [THA 200] – VIDEO 60 Min
Welcome to the 200th milestone episode of the Town Hall Academy. The industry’s premiere and original single subject forum. Thank you for your support in listening and watching the forum and making it a staple of information and insights for our automotive service industry. Episode Link Wisdom comes from many sources. If you think about…
PODCAST: Managing Holiday Stress Amid the Pandemic [RR 593] – AUDIO 30 Minutes
Audio Link This holiday might not be the same as it was before but learn from Dr. Dave Weiman some great advice on dealing with the holidays. I’m with Dave Weiman, the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. He is also an adjunct Assistant Professor at Widener University’s Institute for…
PODCAST: Customer Service vs. Customer Experience [RR 591] – AUDIO 30 Minutes
Audio Link Murray Voth the owner and principal trainer of RPM Training and one of Canada’s most knowledgeable experts on the automotive industry. Murray specializes in the fields of business development of the independent automotive service and repair sector. Episode Link Murray is focused on the customer experience. In this episode, Murray differentiates customer service…
PODCAST: Four Corner – Four Wall Facility Audit [THA 198] – VIDEO 30 Minutes
Audio Link Welcome to an episode that brings to you the power and value of peer inspections of your facility and property. This discussion applies to the Four Corners and Four Walls of your shop. Does your customer see the organization and cleanliness of your shop? How about the environment that your people work in.…
10 Top Financial Tools Your Auto Repair Shop Need Today
Hi, Natalie here. You have a great selection of tools on hand that will cover every job a customer will bring into your shop. Whether it’s Mac Tools, Snap-on, OTC, or Wright, the right tool for the job is priceless. The tools we’re talking about in this post are for finances, but the same strategy…
PODCAST: Doug Grills – 20 Questions in 30 Minutes [RR 589]
Audio Link Welcome to another episode of 20 Questions in 30 Minutes. I’m with Doug Grills of AutoStream Car Care Center. Doug along with his partner Rick Levitan has been around the auto service business for over 25 years and has built their reputation by offering best-in-class service to their customers. Now he joins and…
PODCAST: Electric Vehicles – The Future Unfolds [THA 197]
Audio Link Welcome to an episode ahead of its time. It may bring forth some brilliant thoughts and strategies moving forward that will help the aftermarket prepare for the future. It will be here sooner than we know. Episode Link I’m with John Eppstein, Carolyn Coquillette, Dave Kusa, and Rorry Balmer. We talk about the…
PODCAST: Four Ways to Generate Income Using ESBI with Gerry Frank
Audio Link Gerry Frank, a business coach, and shop owner share Robert Kiyosaki’s famous CashFlow Quadrant in an easy to swallow and digestible way. Episode Link It has 4 quadrants and abbreviated as ESBI. He is correlating the ESBI approach to stages in the aftermarket. The stages are Employee, Self-employed, Business Owner, and Investor which…