Guest Posts
The Power of a Great Supply Partner Relationship [AW 076] – VIDEO 33 Minutes
Jennifer and Mike Baggett, Pro Automotive Services, Woodriver, IL Have a strong relationship with your supply partner. Do you know the store owner or store manager? Is your supplier helping you in your business?
Anxiety Disorders at Work [THA 246] – AUDIO 50 Minutes
Anxiety: we all know it and we all experience it. If you’re tuning into this episode you’re probably hoping to find a quick fix to handle anxiety. My panel does cover best practices when you’re in an anxious state, but they also dive deeper into what causes anxiety in the first place. The majority of…
We Are Signal Intelligence Specialists [RR 685] – AUDIO 29 Minutes
Trainer Gary Smith loves to diagnose tough challenges. He is going to touch, in this episode, on the importance of computer and mechanical data in finding carbon and deposit fouling when diagnosing driveability concerns. He is also going to talk about a new definition of technicians saying that they are “Signal Intelligence Specialists.” A unique…
Phone Call Answering Tip – A Great one! – VIDEO 1 Minute
Creating Lifetime Customers [RR 684] – AUDIO 26 Minutes
Establishing a connection with your customers and being able to keep them coming back is always a challenge for the automotive industry. How do you build loyalty and ensure customers are educated properly? In this episode, Brittany Schindler answers that question with easy-to-follow steps her service advisors implement every day, including a lifetime warranty for…
Christmas Service Menus – Let’s Go Big this Year!
I remember the excitement of a Christmas long ago, when my sister was home for the holidays for the first time in several years. She had married an U.S. Army man and had been traveling all around the country. Prior to the visit, we learned that she would be moving within driving distance of our home…
Growing Pains When Scaling Your Business [RR 683] – AUDIO 55 Minutes
We all know growing pains happen when expanding your business to more locations. It’s tough, necessary, and normal. But wouldn’t it be nice to skip some of the known challenges? Consider this episode your “How to Scale” road map if you’ve been considering opening more locations. Listen and learn from a shop owner and one…
Guest Host and Shop Tour with Tina Erickson [AW 075] – VIDEO 29 Minutes
Guest host, Tina Erickson, Ken’s Auto Service, Aurora CO. Tina talks about the equity in your brand. Why would you change it and what would be the ramifications. We also get a virtual tour of her shop a former Firestone Store.
Service Advisor Role Play #6 [THA 245] – VIDEO 56 Minutes
My panel dives into a role play like we’ve never done before. Chad Jacks and Ethan Smith swap their roles interacting as a service advisor answering a phone call from a customer. They play an average service advisor and then redo the scenario as an exceptional service advisor. Rena Rennebohm offers coaching in between. Answering…