Guest Posts
Change Your Attitude – Change Your Results
There has been a lot written recently about attitudes, customer, and team member alike. It seems every day someone is writing or telling a story about “this crazy customer.” But I wonder, how much of this comes from the attitude we project? Check this out. “When our research tracked 20,000 new hires, 46% of them…
Remote Ownership – How do They do That? – VIDEO
Your Business Finances in 2023
I don’t have a crystal ball. And I can’t predict the future. But there are some things I do know about what is coming in 2023 based on the current direction of our economy. And none of it looks pretty. Continued Inflation Inflation has been at an all time high for the past year and…
My Shop is SLAMMED (Unfinished Work or Unsold Hours?)
In a typical opening conversation with a service advisor last week I asked “how is the shop doing”. His response was “the shop is slammed… I can’t take another thing in, not even an oil change!” I asked how he came to that conclusion… “The techs all have work”, was his reply. “How much work?”…
Responsibilities of Your Service Advisor – VIDEO
Should the Shop Owner Ever Work on the Front Counter? – VIDEO
Facing Your Financial Fears
I’m not going to sugarcoat things. Times are hard. And they aren’t going to get any easier. One of the problems that makes hard times worse is fear. We could spend all day writing out lists of the things we are afraid of, but we don’t have time to be that thorough. There are however…