The service advisor role for the automotive industry is crucial for your business and customers. Sometimes owners try to fill that seat with a warm body without realizing the qualities and communication skills required for that position. It goes beyond being friendly and in this episode, my panel takes a deep dive from different perspectives. Emily Sundstrom is a service advisor from Valley Auto Electric in Covington, WA, Aaron Woods is the owner of Extra Mile Auto Care in Stillwater, OK, and Clint white is a service advisor coach and shop consultant with CWI. As you listen, think about how the panel’s “Must Have Qualities” aligns with yours.