Management

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Appointment Request (Except Advisors) – Form 2May 16, 2015 Appointment Request (Service Advisor) – Form 4May 16, 2015 Building Maintenance (except shop area) – ChecklistMay 16, 2015 Business Location Rating – ScorecardMay 5, 2015 Buying a Shop – Numbers to CheckJune 11, 2015 Cell Phone PolicySeptember 20, 2016 Comeback Details – FormOctober 6, 2015 Comeback Report FormSeptember 29, 2015 Comeback Tracking – FormMay 5, 2015 Comebacks / Rechecks / Complaints – Policies and ProceduresMay 5, 2015 Competitor Pricing – SurveyMay 16, 2015 Competitor Pricing – Survey 2May 16, 2015 Customer Tracking (Existing) – FormMay 13, 2015 Customer Tracking (New) – FormMay 16, 2015 Employee / Help Wanted: Techs – Ad ExampleMay 17, 2016 Employee / Help Wanted: Service Advisor – AdvertisementMay 16, 2015 Employee / Help Wanted: Techs – HandoutMay 16, 2015 Employee Applicant Questions – ListMay 13, 2015 Employee Applicant Wants – ChecklistMay 13, 2015 Employee Exit – ChecklistMay 13, 2015 Employee Hiring / Help Wanted Ad Content – ChecklistMay 13, 2015 Employee Hiring Ideas – ListMay 13, 2015 Employee Meetings: All Staff – AgendaMay 16, 2015 Employee Meetings: Managers and Advisors – AgendaMay 16, 2015 Employee Review – FormMay 16, 2015 Employee Review – Form 2October 6, 2015 Employee Training Reimbursment and CompensationJanuary 11, 2017 Employee Use of the ShopAugust 6, 2015 Engine Performance Testing – Pricing / DetailsMay 13, 2015 Expense Statement: 100 Line Items to Include – ListMay 16, 2015 Expenses / Budget Plan – FormMay 13, 2015 Expenses / Spending Monitoring – ScheduleMay 13, 2015 Incident Report – FormMay 13, 2015 Inspections / Testing – Policies and ProceduresMay 16, 2015 Key Numbers to Track – ListMay 13, 2015 Key Numbers Tracking – FormMay 13, 2015 Loaner / Rental Vehicle PolicesApril 19, 2016 Loaner / Rental Vehicle Weekly Inspection – ChecklistMay 13, 2015 Manager Tasks (Daily) – ChecklistMay 16, 2015 Managers Weekly Report for Owner – FormMay 16, 2015 Math Testing for Job Applicants – Answer KeyMay 16, 2015 Math Testing for Job Applicants – TestMay 16, 2015 New Employee – ChecklistMay 16, 2015 Office Manager Tasks – ChecklistMay 16, 2015 Opening the Shop – ChecklistMay 16, 2015 Service Advisors and Office Staff Efficiency Tracking – FormMay 6, 2015 Service Process Improvement Questionnaire – Techs and AdvisorsJuly 13, 2015 Shop Foreman – Job DescriptionMay 13, 2015 Shop Opening Procedure – ChecklistMay 5, 2015 Shop Operations – ChecklistMay 16, 2015 Sublet Service / Machine Shop Instructions – FormMay 13, 2015 Symptom Not Occurring PolicyOctober 24, 2016 Time Tracking: Office Staff – FormMay 16, 2015 Vehicle PrioritiesJuly 23, 2015 Vehicle Storage PolicyDecember 11, 2015 Wait Appointments – Policy and ProcedureMay 16, 2015
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