Audio LinkEveryone strives to implement good customer service. But what about creating an exceptional customer experience?Being friendly and helpful to customers while repairing their vehicles correctly is plain old expected. In a restaurant or hotel or anyplace for that matter,…
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Audio LinkSo many shop owners want to expand their business but oftentimes have a hard time finding a second location to purchase. You can wait years before a business location becomes available. And sometimes you find the land but building…
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Purchasing new tire and wheel equipment for your auto repair shop is an investment. It’s expensive. Some equipment is very expensive. You want to make sure you get all of the return you can on that investment. At what point…
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https://youtu.be/gtOzZY8h8bU
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Years ago, I bought a new vehicle out of desperation. There was not a dealership in town that had what I was looking for and apparently the vehicle was not to be found anywhere on the ground. In order for…
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Audio LinkDo you remember being in school and it seemed like all you were doing was writing? You also memorized phone numbers. With the introduction of cell phones and computers, it seems like our memory bank has shifted. Anything we…
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https://youtu.be/PaSgyYH1em8 Whether you’re ready to expand to another location, remodeling an existing building or starting from scratch, construction and breaking ground can be very overwhelming with different challenges based on the location. How do you create and build the shop…
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https://youtu.be/eozm7M1qMKg How many batteries are you selling in your business per week and per year? Are you testing each battery that comes through the bays no matter what? You might be missing an opportunity to not only make a sale…
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https://youtu.be/nxv7x3pGTnk Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge.Guest host, G Jerry Truglia from TST Virtual Shop Tour at Dorman Products Trivia Challenge: Which Car Was Labeled…
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Audio LinkAs a business owner, are you consciously working towards breaking your own glass ceiling? How do you get the next level mindset, a CEO mindset? In this episode business coach Mike Bennett discusses a unique CEO peer group and…
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