Customers Really Only Have One Question – VIDEO – Jeff Cowan
https://www.youtube.com/watch?v=RRH8k0QM_Fc
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Minimum Numbers and Why This Should be Your Best Year Ever – VIDEO – Jeff Cowan
https://youtu.be/a-0J_MOCDmw
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Workplace Motivation [THA 260] – VIDEO 47 Minutes
https://youtu.be/m-UE9B4bHrE Did you ever stop to think about what truly motivates people? Guess what, it is unique to each person. Do you understand the tangible goals for each individual in your business based on what motivates them personally? Spoiler alert,…
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Handling a Toxic Employee [RR 713] – AUDIO 38 Minutes
Audio LinkHow do we handle a toxic employee? How long have we noticed their behavior and never addressed it? Is it hard for owners to let someone go that they hired, and thought would be a great fit for the…
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1 Out of 4 Employees Are Considering Quitting, What Are You Doing About It?
Audio LinkDid you know over 4.5 million people quit their jobs in November 2021? There isn't a shortage of workers, there is a shortage of great places to work. How does your business rank? Are you measuring your employee's performance…
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Stop Playing the Blame Game – Service Manager and Advisor Training
Ducking responsibility is widespread in dealerships, but ending this bad habit is critical to success.In my work, I constantly observe a “What can you do for me?” attitude, and it is not just generational. I encounter leaders who place the responsibility for success solely upon their…
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What Drives You to Be the Best You Can Be? – AUDIO 1 Hour 18 Minutes
Audio LinkMatt Fanslow says he is always worried that he is going to get a car that is going to kick his butt. Asking for help inside your network
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Tom’s Trends: Technicians [CC 103] – VIDEO 26 Minutes
https://youtu.be/XLk-3IxEX9E Welcome to another CarmCast featuring Tom Ham from the Automotive Management Network. Tom brings some interesting trends he’s collected from surveying aftermarket professionals. We’re jawing about stats on the technician shortage and that your next tech may be closer…
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Lean Six Sigma and Shop Tour with Karim Morsli [AW 089] – VIDEO 29 Mins
https://youtu.be/bEDu7eSBVTE Guest host and shop tour with Karim Morsli, Winkler Automotive Service Center, Gaithersburg, MD. Karim explains 'Lean Six Sigma' and creating the right environment for lean production. Stop wasting time and start being efficient.
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What Is The Best Thing You Can Do As An Owner? Leave! [RR 712] – AUDIO 35 Mins
Audio LinkAnother episode recorded at AAPEX 2021. In this episode you’ll hear from three different perspectives, a hands-off visionary owner, his partner and director of operations and a 26 year old service director that started as a technician. Find out…
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