Posts and Activity
Implementing Price Increases
Implementing Price Increases Over the years I have seen hundreds, if not thousands of shop owners do irreparable damage to their businesses. This damage occurs when they are mesmerized by the management trainers or consultants who tell them that they…
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How to Increase Customer Loyalty – Know What You’re Doing Wrong
How to Increase Customer Loyalty: Know What You’re Doing Wrong For small businesses, customer loyalty is everything — the holy grail. Want to know why your auto-repair business’ customers aren’t returning? The prevailing service center owner/operator sentiment might be that…
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Why Your Shop Should Implement a Cell Phone Policy
One of the issues that can easily create tension in an auto repair shop is that of cell phones and other electronic devices. How does you handle the “cell phone problem?”
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Succession Planning Discussion – Video
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Marketing Budget – How Much Should You Spend?
Marketing Budget – How Much?In the world of auto repair and service, one thing is for certain: You are going to lose customers. They will move, no longer have a need for their automobile, turn to one of your competitors,…
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Employee – Employer Relationships in an Auto Repair Shop
Business success is built on relationships. And in business there are 3 basic types of relationships – those with superiors, those with peers and those with subordinates. People learn to work with superiors in order to be employed but pressure…
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Social Media Strategy – Greg Buckley and Frank Leutz
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The 5 Most Common Hiring Mistakes Shop Owners Make
The 5 Most Common Hiring Mistakes Shop Owners MakeThe top shops in America realize that in order to build a successful business they will need to have team players that are self-starters, who can produce, and who will never compromise…
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Women Workers in the Auto Repair Industry
Yesterday’s mechanics are today’s technicians, and this is work that men and women workers can do. What’s more, it’s better paid work than many other jobs, so a growing number of women are attracted to this field, and more of…
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