Shop Owner Interview – Kevin Donohoe – Pacific Motor Service
Shop Owner Interview with Kevin Donohoe - Pacific Motor Service Listen to the interview: https://remarkableresults.biz/e143/ #shopownerinterviews
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Upselling First Time Customers
Ethical Sales and Full DisclosureI am sure you will agree that in our industry there are a number of unwritten rules that shop owners have followed for decades. They know that they have to hire gifted technicians, stay at the…
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The Major Factors of Shop Management Software Implementation
When an auto repair business sets out to implement a new software system there are three major factors that influence the success of the endeavor – the people, the place and the system. Software systems are built to support business…
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Does Your Auto Repair Shop Send out a Print Newsletter?
If you want to reach your older customers or you want to flesh out the human side of your business in your customers’ minds, a newsletter is a good way to accomplish that.
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What do Techs REALLY Think?
Find out what this tech thinks about a lot of topics.Recorded interview with Matt Fanslow from Riverside Automotive in Redwing, MNClick here to listen#automotivetechnicians
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Why Good Employees Leave
Earning the Continued Trust of Your Internal Customers - Your EmployeesMany years ago I read an article that featured an interview with Herb Kelleher, the co-founder of Southwest Airlines. In the article he stated that he and his mother (who…
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Avoiding Red-flag Behaviors at Your Auto Repair Shop
It’s important to avoid any red-flag behaviors that will cause a customer’s doubt and distrust to surface. What kinds of behaviors are these?
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Fixing Cars is Easy – People are the Challenge
30 minute interview with Scott Waddle of Precision Auto Servicehttps://remarkableresults.biz/e141/ #autorepaircustomerservice
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Selling Multiple Repairs – Guidelines for Success
Selling Multiple Repairs - Guidelines for SuccessIn today’s market, service advisors are facing a number of challenges. One of the more complex challenges is when a skeptical first-time customer comes in for an oil service, and the advisor discovers that…
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Using the PEST Analysis Method in Automotive Repair
PEST is an acronym that stands for Political, Environmental, Social and Technological. A PEST analysis is a method used to analyze these factors and how they impact the environment in which a business operates. Taking the time to perform this…
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