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A favorite of many members – short, to-the-point management tips. New tips are added regularly. Premium Membership is required for access.

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#216 Seven Questions to ask Your Staff Every Week

Whether your staff meetings are long and detailed, quick and simple or even non-existent, ask these questions once each week to keep things running as smoothly and efficiently as possible....

Updated

November 14, 2016

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#215 Proper Utilization of Your Shop Management Software System

Your management software is the single most important piece of “equipment” in your shop. The right or wrong software – or use of it – can significantly affect profits. Place...

Updated

October 13, 2016

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#214 Slow Service Advisors

Does it seem that your advisors just can’t seem to keep up? Maybe this just isn’t their thing. Or, maybe they need training or better systems or – maybe they...

Updated

September 13, 2016

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#213 Which warning lights were on?

Maybe it’s when the car arrives, maybe when it leaves. Customer says these lights were on, tech says otherwise. Oh, boy – here we go! Let’s eliminate this fire before...

Updated

August 11, 2016

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#212 Used Engine Shopping – Is that Engine any Good?

How often did they change the oil? Is the mileage accurate? How many owners did it have? Request the VIN of the vehicle that the engine is from. Then run...

Updated

July 12, 2016

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#211 Top 4 reasons customers worth having choose a shop

1 – Location – Don’t fight a bad location - Move 2 – Facility – Stop in the local Lexus dealer – Then make your customer areas look like that...

Updated

June 9, 2016

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#210 Monitoring RO’s – The Daily 3 Point Quick Check

Some type of daily check of the previous day’s RO’s is mandatory to maintain control of your shop. If you can’t seem to find time to get into detailed RO...

Updated

May 2, 2016

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#209 The Alignment Check Dilemma

At some point in time most shop owners have heard the suggestion to do alignment checks, ideally on every RO and usually no charge, in order to find cars that...

Updated

March 31, 2016

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#208 Great Way to Avoid Hiring Mistakes

During at least one of the interviews that you have with a potential employee have your spouse present. They do not have to ask anything or say anything other than...

Updated

February 29, 2016

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#207 Costly Distractions

It might be an issue with a customer, a former employee, a vendor, a review, a neighboring business, local government, insurance, a warranty - or dozens of other things that...

Updated

February 2, 2016

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#206 Mini Meetings

Efficiency often suffers and mistakes are sometimes made simply because everyone is not on the same page. An easy way to address this is to have a five-minute meeting first...

Updated

December 17, 2015

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#205 Remote Office

Set up a remote office (or two). Not so you can work more hours, but so you can free yourself from being physically tied to the shop all the time....

Updated

December 9, 2015

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#204 If no one complains about your prices…

If no one complains about your prices, they may be “too low”. Most businesses have at least some price complaints. No complaints or very few could mean that your prices...

Updated

November 12, 2015

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#203 On the cover of Better Auto Repair Shops and Gardens

Showcase every area of your building and grounds - because ”beautiful sells”. Start by making the entrance extremely nice, and then match that everywhere throughout the facility – the shop...

Updated

October 14, 2015

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#202 Is your Shop slow during the Holidays?

Here comes the holiday stretch – Halloween, Thanksgiving, Christmas and New Year. Shop owners often complain about how slow it is during the holidays, especially around Christmas. Implement a marketing...

Updated

October 9, 2015

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#201 Have you looked at your mouse lately?

If it’s typical, it’s pretty nasty looking. “Is that how you’ll treat my car?” Customers notice the strangest things - including the minute details. Someone who is into the small...

Updated

September 23, 2015

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#200 That’s a Snappy Looking Outfit!

How you dress determines how good you are at car repair, how good you are at completing repairs on time, how accurate your estimates are – bottom line - how...

Updated

August 25, 2015

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#199 Excellent way to stand out – almost no one else will do this

Characteristics of an exceptional customer area – which says to customers that this is a first class shop. 1: It is professionally designed – hire a pro. 2: It has...

Updated

August 18, 2015

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#198 “Someday when I’m wildly successful…

Leon's Car Care Center, Eureka CA …I’ll have a really cool looking shop.” Or should it be the other way around? The coolest looking shop is perceived to be the...

Updated

July 21, 2015

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#197 Don’t just sit there!

Customer in waiting room Don’t just sit there! Someone is in your customer area waiting while their car is being serviced, or they may be waiting for a ride. Engage...

Updated

July 14, 2015

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#196 Not My Table

young red head waitress fed up with her job Not my table During an episode of a show that saves restaurants the show host and the employees were viewing a...

Updated

June 18, 2015

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#195 Customer Lounge Done Right

5 characteristics of an exceptional customer area: It has a consistent theme. It has a focal point. Less is best. Car service related things are subtle or not there at...

Updated

June 2, 2015

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#194 Seven Interesting Benefits of an Exceptional Customer Area

It attracts good customers It repels bad customers Customers are less likely to be rude or angry if things don’t go perfectly The pressure from waiters is greatly reduced and often...

Updated

June 2, 2015

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#193 Odds are your service stinks

How good is your customer service? Our standards in this industry are pretty low. Most of us think that 5 on a scale of 1 to 10 is great service....

Updated

June 2, 2015

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#192 Here’s Your Sign!

Here's Your Sign! At an upscale restaurant recently six employees said something pleasant to us on our way out. Easy to do - yet very impressive. Your employees don’t have...

Updated

June 2, 2015

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