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Dogs or Your Customers – Who Gets Better Service? – Episode 090621 – Jeff Cowan
Focus on Profit Per Hour
You Can’t Take Percentages to the Bank Paying attention to your margins, and proper pricing is critical your success, yet far too many shop owners are so determined to make a certain percentage of gross profit on each job, that they lose sight of profitability, as well as customer service. I’m talking about the people…
All Electric Vehicle Business Model [RR 672] – AUDIO 44 Minutes
Audio Link This is a fascinating business model and one that Makes EV’s a specialty, no different than Euro Shops. With OE commitments and government mandates to roll out EV’s and reduce the production of the internal combustion engine, we all need to be schooled in the ‘What’s Next’ indoctrination. It is time to look…
Rob Merwin and Shop Tour with Charlie Marcotte [AW 069] – VIDEO 37 Minutes
Guest host Rob Merwin from Aftermarket Matters will share news on the number of shops that closed as a result of Covid-19 and the advance of mobile repair. Charlie Marcotte from American Pride in Virginia will give us a tour of his four shops.
Trends: Aftermarket Round Table [THA 239] – AUDIO 54 Minutes
Audio Link The passion my panel has for this industry is hard to miss in this episode. They touch base on topics including labor rates, the professionalism of the industry and the importance of DVI’s to just name a few. We are only scratching the surface of these issues and concerns but it’s what is…
Creating a Culture of Productivity [RR 671] – AUDIO 35 Minutes
Audio Link Goodhart’s law named after British economist Charles Goodhart states “When a measure becomes a target, it ceases to be a good measure.” Sometimes when business owners become focused on a specific measure in their business, like productivity, it can actually hold everyone back. In this episode Scott Brown, from Cardinal Shell, discusses how…
Mental Toughness [RR 670] – AUDIO 35 Minutes
Audio Link When a stressful situation happens, how do you handle it? Do you often wish you had a longer fuse when dealing with issues and problems? Every single day we are challenged with decisions and different roles in our lives. We are a friend, employer, employee, owner, husband, mother, aunt, grandfather, community pillar…the list…
Behind the Scenes: New Shop Retrofit/Remodel [CC 097] – VIDEO 32 Minutes
With me is Carl Hutchinson from Complete Automotive in Springfield, MO, He showcases his second location that is almost ready for the grand opening. With any remodel, there were some hidden challenges and extra costs but Carl was able to meet those roadblocks and adapt in order to keep the construction going. If you’re considering…
Addiction: How to Help, What Can We Do [THA 238] – AUDIO 48 MINUTES
Audio Link Everyone has faced addiction, whether it’s yourself, a loved one, a friend, or a colleague. How do we help someone who is struggling with addiction? What can you do and say to them? In this episode you’ll hear from 2 recovering addicts and their personal journeys to become sober. Please share this episode…
Rena Rennebohm and Shop Tour with Carl Hutchinson [AW 068] – VIDEO 31 Minutes
Guest host Rena Rennebohm, CEO Empowered Advisor and Virtual shop tour with Carl Hutchinson from Complete Automotive, Springfield, MO. The Automotive Trivia Challenge: What year were the first electric door lock and adjusted side mirror introduced respectively?