Training - Webinars, Podcasts, Videos, Events
Phone Call Answering Tip – A Great one! – VIDEO 1 Minute
Creating Lifetime Customers [RR 684] – AUDIO 26 Minutes
Establishing a connection with your customers and being able to keep them coming back is always a challenge for the automotive industry. How do you build loyalty and ensure customers are educated properly? In this episode, Brittany Schindler answers that question with easy-to-follow steps her service advisors implement every day, including a lifetime warranty for…
Growing Pains When Scaling Your Business [RR 683] – AUDIO 55 Minutes
We all know growing pains happen when expanding your business to more locations. It’s tough, necessary, and normal. But wouldn’t it be nice to skip some of the known challenges? Consider this episode your “How to Scale” road map if you’ve been considering opening more locations. Listen and learn from a shop owner and one…
Guest Host and Shop Tour with Tina Erickson [AW 075] – VIDEO 29 Minutes
Guest host, Tina Erickson, Ken’s Auto Service, Aurora CO. Tina talks about the equity in your brand. Why would you change it and what would be the ramifications. We also get a virtual tour of her shop a former Firestone Store.
Service Advisor Role Play #6 [THA 245] – VIDEO 56 Minutes
My panel dives into a role play like we’ve never done before. Chad Jacks and Ethan Smith swap their roles interacting as a service advisor answering a phone call from a customer. They play an average service advisor and then redo the scenario as an exceptional service advisor. Rena Rennebohm offers coaching in between. Answering…
R-1234yf Training series | Part 3 | Paul DeGuiseppi – VIDEO 15 Minutes
Why Can’t Every Shop Owner Be Profitable? [RR 682] – AUDIO 30 Minutes
Too many business owners are silently struggling and think they are the only ones. Or maybe they do want to elevate their business to the next level but have been stuck in the day to day…that leads to month to month and then year over year struggle. Before you know it, the only thing progressing…
Guest Host and Shop Tour with Fred Gestwicki Jr [AW 074] – VIDEO 30 Minutes
Guest host, Fred Gestwicki Jr from Fix-It with Fred, Canton, OH speaks on price shoppers. How to handle the call, why do they ask for a price and how to convert them to customers.
Addition by Subtraction: Letting Someone Go [THA 244] – AUDIO 39 Minutes
Are you the type of person that sees potential in others when they don’t see it in themselves? Do you work hard to get them to contribute to the business? Too often business owners hold onto employees longer than they should because they want the employee to succeed. Sometimes we give many chances, however, how…
Amazing Women in Automotive [RR 681] – AUDIO 38 Minutes
Did you know only 2% of our automotive industry is female? Staffing shortages has never been more critical than now. Are we missing a huge opportunity to get women involved? And for the 2% that are involved, what are we doing to retain them? Amazing Women in Automotive is the answer. It’s a safe space…