Tips on Hiring Technicians – VIDEO 2 Minutes
Celebrating Employee Anniversaries – VIDEO – 1 Minute
Employee – Employer Relationships in an Auto Repair Shop
Business success is built on relationships. And in business there are 3 basic types of relationships – those with superiors, those with peers and those with subordinates. People learn to work with superiors in order to be employed but pressure to establish positive relationships with peers and subordinates may not be as great. However these…
Why Good Employees Leave
Earning the Continued Trust of Your Internal Customers – Your Employees Many years ago I read an article that featured an interview with Herb Kelleher, the co-founder of Southwest Airlines. In the article he stated that he and his mother (who was a Harvard graduate) would often debate who was more important: He argued that…
Creating Team Spirit in an Auto Repair Shop
Creating Team Spirit in an Auto Repair Shop Henry Ford once said, “Coming together is a beginning. Keeping together is progress. Working together is success.” Clearly one of the keys to success in building an auto repair shop is having your entire staff working together as a team. The question is, how do you create…
Employee Management in an Auto Shop
Many small business owners started as a successful professional in their line of work with enough initiative and the communication skills to become a business owner. And with a business comes employees. The skills needed to manage and get the most out of employees aren’t just instilled in a person’s makeup. They must be grown…