Category: Shop Management Articles

2020 was a challenging year, and most people will be glad to see it in the rearview mirror. There’s nothing inherently magic about the stroke…

In our last blog we talked about the importance of customer education. A majority of customer education is the responsibility of the service advisors in…

In our last blog we discussed how important shop transparency is for building the trust necessary between an auto shop and its customers. One of…

Currently in America we are experiencing a general decline of trust in government, in institutions, in businesses, and with each other. This has numerous impacts…

In one of our more recent polls, we asked our members to weigh in on which methods they use to find and hire auto repair…

Hiring is a complex process, and right now in the auto repair industry everyone is focused on it. Every owner or hiring manager wants to…

One of the biggest challenges that auto repair shops face is staffing: finding and hiring enough technicians. On one of our most recent surveys we…

Readers frequently come to the Automotive Management network because they have a specific question in mind: What is the best automotive management software? There is…

The Automotive Management Network currently has a poll about finding and hiring technicians. If you have not yet taken it, please go here and share…

It’s a tough time to own a business – any business. In the auto industry COVID-19 has kept people indoors and off the roads. Fewer…

The economic news is bad. There’s no sugarcoating that the United States is in a severe recession as a result of the COVID-19 pandemic. The…

As everyone in the automotive industry knows, there is currently a desperate shortage of auto techs. Currently the outflow of techs from the industry is…

One large stressor for many auto shop customers is how they will get where they need to be while their cars are being fixed. In…

Earlier this year auto industry experts warned that replacement parts were going to be harder to come by due to the coronavirus outbreak. They wanted…

In our last blog we talked about the effects of the Paycheck Protection Program and how it has allowed many auto shops to remain open…

In our last blog we discussed how auto repair shops are coping with the new cleaning challenges resulting from the COVID-19 epidemic. Adding new responsibilities…

During the initial panic over the dangers the coronavirus posed, most people focused on basic survival issues. They worried about getting sick, raced to stock…

As people all over the world are trapped in their houses due to the spread of the coronavirus, our focus has primarily been on surviving…

There is a shortage of techs in the auto repair industry. This is undeniable. America needs good skilled workers to repair cars, and there aren’t…

In a previous blog we discussed how auto techs’ purchasing of tools leads to increased stress levels within the industry. Many techs will go heavily…