[yvonne]

We started using a CSR years ago from the advice of another company out there. We still have one, but have found out that we really don’t have a need for one anymore. Our CSR currently gives too many of the calls to the service writer that they don’t know how to help, and also when customers are at the front desk, they can’t answer alot of their questions either, so the service writer has to be available at all times to take over. It seemed like a good idea when this company presented it, but we have found out that we need two trained service writers at our front desk that can help our customers 100%.