[Steve Fisette]

I would respond. Not much to respond to but still respond. Then try to get as many good reviews to move it down. I think the response you gave was good – you wanted to solve the problem instead of getting offensive, which I think is hard to do. I think at the end of the day people understand these things happen, and how you respond to a bad review can mean more than all positive. It bothers me that is was anonymous.