[shambree]

Hello just joined today and boy can I relate to

this post ! Being a female in the service

industry has its obstacles to say the least !

My husband & I own a shop, 4 techs plus the two

of us. Customers tend to feel females dont know

a thing about auto repair I can say I have

stunned many I have been around the industry

for many years (grandfather, father, 2 brothers

all mechanics then I married one) there are

some customers that insist on speaking to a

tech but you do in my opinion need to intercept

as many as possible and gain the confidence of

your customers as well as avoid interrupting

the tech, there are many times stopping them to

speak to a customer isnt possible . Although I

have no definite solution not sure there will

ever be a perfect solution gaining your

customers confidence to me is the key.