[rharvey]

When was the last time a customer asked what your hourly labor rate was?………..Secondly, if a competitor down the street is $15/hr. lower than you are yet charges 3 hr. for a particular job and you charge 2.5 hr. by the book, then who is cheaper?

Labor guides are just as stated: Labor Guides. It does not say Labor Bible. Charge what you need to be profitable, do quality work, stand behind your work, get your customer out first time every time correctly and I guarantee you nobody will ask about what your hourly labor rate is except somebody who is a shopper that either needs to be educated or let them go somewhere else……Not all business is good business.

Spend 100% of your time on the 90% of your customers who pay without complaining, don’t question your ethics, and are happy when they leave your shop. Let the other 10% go to your competitor and let them be his or her headache.