[pinfante]

I read you stopped using the yellow pages. I’ve been tempted, but

afraid of what might happen to the lead count. And, I’d be out for a

whole year – not like I could turn it back on in a month or two.

What did you find the impact to be when leaving the yellow pages? Any?

Why or why not?

Thanks.

[pinfante]

Isn’t that an issue when they don’t want to.get it done and it

will cost them money for reassembly and reinstall?

[pinfante]

I agree selling from an RDI is the only honest way to do it. Let me

ask, how much of the price does the customer have/know before they give

authorization for the pull and RDI ?

[pinfante]

Do you sell base price (labor and soft parts), then sell hard parts once

the unit is opened? Or, do you do a complete price right up front?

And, what type of warranty do you provide 12/12 or 3/36 ?

Thanks.

[pinfante]

That is great, and I hear ya about the GR work….What is your average

RO on a trans rebuild?

[pinfante]

since you only do transmission work, have you been able to get a enough

of it to stay busy/profitable? I ask because many trans shops have

taken on general repair too, and some wind up doing more general than

trans these days.

What has been you experience with that?

How many techs/builders do you have in the shop?

Thanks.

[pinfante]

So, to be clear…are you saying that if you have a 60% parts gross profit (margin), that your parts cost is 40%?