[jim ryckman]

In addition to agreeing with above posts, Our existing customers

rarely

raise an eyebrow to 1.5 hrs of shop rate for most DX. Thank you

“Mitch

Schneider” ala 1996 article. A few have been to AZ for free code

scan,

which we will match when pushed……but this is an excellent

opportunity to up sell real DX of the code once pulled. Most

customers

who have been recipients of AZ parts that didn’t fix their problem

utilize us to DX/REPAIR their concerns. Confidence and experience are

our best tools when presenting the need to accurately DX vs parts

swapping. New customers are often another story. Our industry gets

heavy skepticism from newbies so we go REEAALLLL slow. Best wishes

for 2013 and be sure you get paid for one of your most valuable asset-

Knowledge!