Michael
Forum Replies Created
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The best thing I have done in business is eliminate discounts. Made that decision after reading Start with Why by Simon Sinek.
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Hi Allison,
Have you and the owner taken a look at the P&L statement? This “should” show you where the money is going and allow you to work out your cost of labor as a % of sales and cost of parts as a % of sales. Once you know these numbers you can begin to figure out where you may need to make changes.
With your systems that aren’t being followed, the owner needs to make the systems “not negotiable”. If there are no consequences for not following the systems then behavior won’t change.
Sometimes a frank discussion outlining the state of the business and that unless things change we are all out of a job, can shake them out of their “funk”.
Good luck!
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Then it becomes a management decision as to whether you automatically add .1 or .2 hr to the Mitchell time to allow for the belt.
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You can’t replace an alternator without removing the belt (at least partially). Time for belt should be included in alternator r & r. Two things to consider; are you allowing the right time to do the task? Is the tech trying to squeeze more time?
Would your customers understand two labour items for the one task?
