jamcneely
Forum Replies Created
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Well my situation is a little different. I have three buildings next to each other and 4 techs. All have cell phones and use them during the day for communication both business and personal. I supply uniforms and they all wear them three wear them untucked and one perfectly tucked in. My greasiest guy (a 29 yr tech) is 150-200% efficient 100% of the time. My next greasiest tucked in shirt guy (20 yr tech) is well over 110% efficient 100% of the time and my third guy (17 yr tech) is 75% with phone and about 90% without. My fourth guy (a 5yr tech) is 65-70% and limits his phone use to a minimum. So really it has only been an issue with #3 and he is working on it. As far as appearance we just make sure cars stay clean and if a customer asks we just tell them “we use him to clean the floors”
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We give them a heads up after couple of weeks and let them know we will start charging them $15 per day storage. If they don’t pick it up after a couple more weeks we then put a lien on the vehicle. If they return for the vehicle we charge them for the lien fees and their existing bill. We don’t charge them for the storage because it didn’t cost us anything but space.
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“According to state law we are responsible for the correct fit and function of any part installed on a customers vehicle. So I would rather supply you the best quality part at a fair price which comes with a 2 year 24k mile nationwide warranty. The warranty covers towing and lodging at no cost to you. We will find another quality shop for warranty repairs if ever needed. This allows you to drive with confidence knowing your car was repaired with the best parts and service available.” This typically helps the customer understand we are here for them and are looking out for the best interest.
