[hartcoauto]

There seems to be a lot of good points made on how much to charge per hour but does everyone follow the labor guides to the tee I’m looking for something that would be fair to my customers and my shop, diagnostic being the hardest to up with ie the equipment we have to buy has to be in the price any help would be appreciated

[hartcoauto]

Tom,

Thanks for the reminder that it is o.k. to fire a customer. After taking a breather, count to 10 lol, I agree the lost labor is not worth the stress. No matter how many times a customer is reminded that they will have to pay labor again for their defective part it just doesn’t seem to be worth arguing with someones failed memory.

We are changing our policy to a “no more customer supplied parts” today.