[davide]

I have seen it in many service writers eyes as I talk with them about selling maintenance. I took one of my vehicles in for a 50K service a little early and told them to do all of it. They questioned me to see if I was sure I wanted to do all of it. This was actually the owner rather than a service writer.

I wonder how many shop owner’s vehicles have had all the maintenance performed? Just a thought! All of us may be guilty of this in one form or another. I agree it will the extend the life of vehicle components. It does cost money and it is easier to use what could be considered “extra cash” for higher priorities. (customers or shop employees) 

Matthew – I have heard your material. It would be very worthwhile for shop owners!

[davide]

This is great information. Every shop owner should read this and follow its instruction. There are so many web companies calling shops and wanting to “help them” by setting up an inexpensive website for them.

It would be good to do a post about hosting of the shops website and the importance of having control of that also.