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  • bconnor

    Member
    June 9, 2014 at 2:16 pm in reply to: Calculating Workshop Capacity and Planning

    We use this to track and keep everything moving on coarse.

    http://www.autovitals.com/shopflow/

  • bconnor

    Member
    October 7, 2013 at 11:19 am in reply to: When they just flat out mess up?

    We would look for trail of oil to determine if plug fell out. If it came out when driving there should be long trail from what blew under the vehicle. I have head story’s of customers pulling plug and driving to lock up. I would hope that these are just stories. Some vehicle’s will also shut done under low oil pressure,6.0 Ford Power Stoke for example. We only have this happen once and it was turned over to insurance to let them work with the customer to determine fair result for all. Insurance allowed for used engine and customer paid difference for reman. then we performed repairs in the shop.

    As far as employees I believe if a employee has learned a lesson assuming they will not repeat the error they are of a higher value than trying on a new employee that may make the same mistake..