Guest Posts
Is Estimating Slowing You Down? – VIDEO 45 Minutes
How To Calculate Your Profit Margin
This post is in response to a diesel shop that was asking about what he should charge. My response is below. What others charge is not even relevant. We were (I’m retired since 60, 7 years ago) a transmission specialty repair shop in the greater Salt Lake Market area of Utah. 2015 was the last…
Open and Close Shop Hours – Tom’s Trends VIDEO 30 Minutes
On Each Employee’s Work Anniversary – VIDEO 1 Minute
Feeling the Power of Customer Care
I stood and listened in amazement. You could tell the lady at the ticket counter seeking to check in for her flight was totally confused. It was apparent she didn’t understand what was going on. Her voice was shaky as she asked the ticket agent, “Do I get my boarding pass from you?” Never looking…