Pricing, Ethics and the Reputation of Your BusinessAt Elite we know that once someone comes into your shop, you’ll do everything you can to generate a happy customer, and make a fair profit. Unfortunately, some customers will put you to…
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How is a good auto shop manager supposed to motivate mechanics so they work in a way that benefits the business?
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Two minute video - excellent pointClick here to view#autoshopmanagement
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5 Ways to Find the Technicians You’re Looking ForOne of the challenges that shop owners have faced for years is finding and hiring qualified technicians. Here are 5 of the most successful techniques that I used to find the superstars…
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Studying the basics of psychology can help managers better understand their employees and create strategies that help them perform better in the workplace.
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8 Important Tools Every Service Advisor Needs in Their ToolboxAs is true with the top techs, the top service advisors in America need a number of tools in order to succeed. Here’s a list of important tools you can provide…
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Here are our suggestions for the best places to advertise or look for good employees and, specifically, for good mechanics.
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From the bays to the waiting area to the bathrooms, your customers will judge your performance on how clean and presentable everything looks. That might not seem fair, but the old adage goes, “Cleanliness is next to godliness,” and most…
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The sales process is a step by step definition of the phases involved in earning business. The process is intended to define the approach to acquiring new customers but many of the phases are applicable for repeat business as well.…
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7 Tips on Delivering Extraordinary ServiceMost shop owners will start pumping more money into their marketing campaigns when they are looking to increase their car counts. This can help bring new customers into your shop, which is certainly important, but…
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