The movement of vehicles in an auto repair shop is very similar to the way information is processed by a computer. Inside the auto repair shop are bays and outside there is a parking area. Employees move vehicles from the…
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Many auto shop managers would like to know how they go about training service advisors to be more effective at their jobs so they can increase business and make sure that their customers are investing in repairs that will keep…
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Service Advisor Pay Programs Tips That WorkIf you are looking to drive up your profits, you need to ensure you have service advisors that have the right attitude, aptitude and ethics. They will need to have the natural talent to…
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8 Keys to Selling Auto Service 1. Know your customers’ buying habits. You’ll need to know your customers’ buying habits as well as their service histories. You should always request your first-time customers’ service records, and should ask them about…
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Continuous growth can be achieved through continuous improvement. This is true in any business. Continuous improvement rests on understanding the marketplace, knowing competitor’s strengths and weaknesses and honestly assessing your own strengths and weaknesses. Strengths and weaknesses are determined by…
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Many managers have found that joining an automotive peer management group is a way to both help and be helped by people who share the same challenges.
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Creating Team Spirit in an Auto Repair ShopHenry Ford once said, “Coming together is a beginning. Keeping together is progress. Working together is success.” Clearly one of the keys to success in building an auto repair shop is having your…
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What Every Service Advisor Should Know About SellingMany years ago when I was still working on cars, I came to the realization that I would someday own my own shop. I also realized that in order to do so, I…
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While some customers will be extremely familiar with the recommendations for fluid and parts replacements in their vehicles’ owners manuals, most of them will not. Therefore, it’s important for your staff to not only be aware of cost justification but…
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Many small business owners started as a successful professional in their line of work with enough initiative and the communication skills to become a business owner. And with a business comes employees. The skills needed to manage and get the…
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