The goal for telephone customer service is not to answer questions, it’s to convert those questions into actual customers who will drive their vehicles to your auto shop for service or repairs.
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Website Tips from Dave Erb - 30 minute audioClick here#autoshopwebsites
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Pricing and Your Auto Repair BusinessThere’s no doubt that pricing is one of the most misunderstood elements of business. There’s not only a lot of bad information out there, but with these tough economic times, there’s a lot of uncertainty…
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On any sample checklist of requirements for auto shop monitoring, a large focus is given to the storage and removal of waste byproducts such as gasoline, waste oil, antifreeze, and solvents.
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Auto Care Careers - Resource for Employers and Job SeekersInterview with the Job Board https://remarkableresults.biz/e132/ #hiringautotechs
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Profit increases can be recognized in 3 different ways. Profit can grow through price increases, more sales and lower costs. Selling prices are largely dictated by market conditions and price increases can have the effect of lowering sales volume. Thus…
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Auto repair shop management can be challenging in summer. Despite the fact that there’s more work to do, your employees will want to take time off like everyone else to travel and spend time with family and friends. How does…
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The New Rule of Marketing – Marketing Your Shop in the Age of Social MediaOver the past one hundred plus years marketing strategies, and the brands that were built, were developed by two entities: The client, and the ad agency.…
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For social media to work right, your company has to be social. As the saying goes, “Nothing attracts a crowd like a crowd.” You want your customer base to not only be aware of your business, but also intrigued or…
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A Shop Owner’s Guide to Handling the Most Difficult Phone ShoppersToday’s consumers have more choices than ever before. When it comes to choosing someone to take care of their automotive needs, they turn to their friends, family and co-workers for…
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