Knowing Your Workers: Leadership and Authority
One of the most important things to any manager, in terms of handling employees, is understanding how those employees view authority and react to it.
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Your (Shop's) Season is Not Defined by One Race
Start Your Engines!There are certain phrases, that when spoken, everyone knows what the phrase is related to. One of the most famous statements is, “Gentleman, start your engines!”Anyone who has heard that statement realizes it relates to the world of…
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5 Keys to Increasing Your Shop’s Service Sales
Looking to improve your service business? Here are 5 practices used by many of the most successful shops in America to dominate their market.#1. Generating New Customers The top shops realize that auto repair and service is a community-based business.…
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The Connected Car – Part 1 – Video Discussion
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Knowing Your Workers: Generation X/Millennial Dynamics
One of the largest differences between the Millennials and Generation X is the level of supervision they are used to and feel comfortable with.
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An Ethics Checklist for Shop Owners
An Ethics Checklist for Shop OwnersEvery shop owner has a number of important responsibilities. First and foremost, they are responsible for setting the goals of the company and hiring the right people. They are also responsible for creating the plan,…
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Three key Points Regarding Auto Shop Websites
A well-constructed website can be critical to the success of an automotive repair business. There are many factors that contribute to the effectiveness of a website but they all boil down to being found and connecting with prospective customers when…
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Knowing Your Workers: Baby Boomer/Millennial Worker Dynamics
The dynamic that exists between the oldest and the youngest of the generations currently in the workplace, the Boomers and their children, the Millennials, has interesting stresses built in because of the ways they were raised.
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The Power of Morale in Your Shop
Morale – the inner positive pool of energy that flows outward through a demonstration of behavior designed to create an impactful presence of value.How important is that powerful pool of positive energy to the environment of any organization? Morale is…
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The local garage is alive and well; four generations deep
Four minutes with George from Zaloom's Auto Repair in Staten Island, NYhttps://www.christianitytoday.com/thisisourcity/newyork/yes-im-mechanic.html#Zaloomauto
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