The Customer That Wants to Supply Their Own PartsYou don’t have to be in the auto repair business long before a customer asks you if they can supply their own parts. Although there is no one technique that will work…
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What strategies do successful shops use to manage their businesses and ensure profitability? One of the most critical is implementing systems, procedures, and policies and making sure your employees follow them.
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Steve came to me at the conclusion of my program, and I could tell by the look in his eyes something was wrong. He stood there pondering how he was going to say what his emotions were struggling to understand.…
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Running a Paperless Automotive Repair ShopIn many automotive repair shops today the use of paper has been reduced to a significant degree. Using paper contributes to decreased productivity as many actions are duplicated. When something is first written on paper…
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The Top 7 Reasons Why Most Auto Shops FailOver the years I have had the opportunity to work with many of the top shop owners in America, and I have met thousands of owners who are living from day to…
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We recently ran a survey asking for input in what quality employees really want, asking managers to survey their own valued employees and choose from a list ten things that were most important about a job.
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Four Interviewing Tips that will help you the Hire Superstar TechsWe all know it’s getting harder and harder to find the superstar techs, but finding those stars is just the beginning. Once found, you need to interview them like a…
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Recently in a survey we asked our users to check all that applied to this question: Other than when performing the actual repair or service, during which of the following are the techs at your shop normally punched (clocked) onto…
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6 Tips on Generating More Repeat BusinessIn the world of auto repair, one thing is for certain: Every shop in your community has their eye on your customers. So in order to keep your customers, there are a number of…
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Inbound marketing is a term that refers to a marketing method based on providing value and building relationships over time. Conversely traditional marketing or advertising is referred to as outbound marketing. Inbound marketing information can be shared a number of…
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