A Desperate Shortage of Auto Mechanics
Auto repair shops need to address the shortage in order to stay in business. What is yours doing to ensure that it will be staffed in ten years? Five years? Next year?
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Podcast: Barrett & Ziglar-Sales & Personal Improvement
Barry Barret, Director of Training at RLO and a Ziglar Legacy Certified Coach and Tom Ziglar, CEO of Ziglar Inc. bring their personal improvement passion as it relates to all automotive aftermarket professionals. LISTEN HERE.We talked about ‘The Wheel Of…
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5 Telephone Tips That Will Increase Your Shop’s Sales
5 Telephone Tips That Will Increase Your Shop’s SalesWith your shop facing so much competition, you need to make the most of every opportunity that you have at your disposal to generate more sales. Follow these 5 tips to convert…
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Academy: Managing a Negative Online Review
Peer panel discussion: https://youtu.be/ZR5p-hpRVtg
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Market Differentiation Strategies in Automotive Repair
Market Differentiation Strategies in Automotive Repair Differentiation strategies focus on developing and promoting offerings that set a business apart from the competition. Employing this type of strategy can have an impact on customer acquisition as well as retention. Delivering things…
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How to Deal with Workers with Time Management Issues
If you deal with employees who are late to work or do not use their time wisely or complete their work in a timely fashion, are there any actions you can take as a manager to address these problems?
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A Step-By-Step Guide to Learning from Your Customers
A Step-By-Step Guide to Learning from Your CustomersAs business owners, our best teachers will always be our employees and our customers. They understand many components of our businesses, and in most cases, they really do care about our success. Learning…
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Manage, Don’t Micromanage
A manager can’t fall prey to the temptation to micromanage employees. It’s crucial that every manager control what’s going on without being controlling.
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Guide for Hiring the Superstar Service Advisors
Guide for Hiring the Superstar Service AdvisorsIf you want to build a successful auto repair business, you will need to have a number of things in place, yet nothing is more important than having service advisors who can sell in…
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Why Training Your Auto Repair Shop Workers Is a Must
Continuous education is very important in the auto repair industry, whether that means customer service training, service advisor training, auto tech training, or other certification.
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