Does Your Auto Shop Give Holiday Time off?
How busy is your shop during the holidays? How much bargaining do you and your coworkers have to do in order to take holiday time off in December?
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Why You Shouldn’t Expect Your Customers to Be Loyal
Why You Shouldn’t Expect Your Customers to Be LoyalA few years ago I had the opportunity to interview over forty people for a panel of customers that I moderated. My intent was to discover what drives their decisions in choosing…
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Supplier Loyalty – The Service Professional Perspective
For more on parts suppliers: https://www.automotivemanagementnetwork.com/forums/topic/survey-parts-vendors/#autoshopvendors
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The Chicago Mechanics’ Strike
The recent Chicago Auto Mechanics’ Strike illustrated some of the things at stake in the push and pull between techs and dealers as well as the benefits of collective bargaining power.
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Dealing with a Difficult Employee?
Dealing with a Difficult Employee?When you start to see a pattern in behavioral issues; such as a tech, manager or service advisor coming in late, here are the things you need to consider: 1) If you don't nip it in…
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How Does Your Auto Repair Shop Handle Overtime Pay?
How would a new overtime pay ruling from the Department of Labor affect your auto repair shop?
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Transparency in Pricing – It’s Now a Mandate, Not an Option
There was a time in our industry when shop owners were the only ones who knew the cost of their parts. Additionally, the amount they charged for their repairs and services was typically not public knowledge. If customers wanted to…
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Social Selling Strategies in Automotive Repair
Social Selling Strategies in Automotive RepairSocial Selling is a term that refers to the use of social media to facilitate the sales process. To differentiate between Social Media Marketing and Social Selling the most significant defining factor is that social marketing…
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Bring in More First-Time Callers
Bring in More First-Time CallersWith vehicles being built better than ever before, and with service intervals continually being extended, you are going to see your customers less often. This means your service advisors are going to have to be razor…
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Is Your Customer Retention All About Your Integrity and a Trusting Relationship?
Dynamic husband and wife team, Brenda and Brent O’Neal, lead their team to ensure “The customer experience is the best it can be.” All roles must do their job to perfection. The team knows that they are not fixing cars…
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